Shortly after you have placed your order you will receive a confirmation e-mail from us. We recommend that you go over your order and save your order confirmation if you need to contact our customer service. Please let us know right away if you don't agree with the order.
Delivery within Sweden is between 2-3 business days and the delivery time for the rest of Europe is 3-5 business days if in stock. If the product you are ordering is not in stock the delivery time is between 2-3 weeks if nothing else is mentioned. We will inform you if the product will be available earlier than stated. All our deliveries are made by DHL and you will receive a notice by text message or e-mail when the package is ready to be picked-up at your nearest pick-up point.
All shipping costs are to be paid by the customer. Shipping costs within Sweden is 39 SEK. For the rest of Europe the shipping cost is 190 SEK and for the rest of the world we are charging 290 SEK.
Price and Payment
Every product is shown including tax. You can see the total price including all fees, taxes, shipping and method of payment in the shopping cart. Our partner PAYEX guarantees that every purchase will be safe and that your card information is protected with 3D Secure. We accept VISA, MASTER CARD and DINERS CLUB. Swedish customers also have the option of paying with KLARNA invoice service Invoice - pay in 14 days. You will be charged an extra fee of 39 SEK if you choose to pay with KLARNA. Your invoice will be sent to you with your order.
Returns, Exchanges and Money-Back Guarantee
Our return policy is 14 days after the product has been sent out. Returning a product is to be done on By Malina's expense if it is within Sweden. By Malina shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. By Malina is paying for the return delivery of the product within Sweden but not when it's on SALE. Returned goods from Europe/Rest of the world is paid by the customer. By Malina will also pay to send replacement products and/or services. Returned products/services are to be sent as letters or postal packages, and not for COD. The products are to be returned in original condition and cannot have been used. Return address: M&A Fashion International, Grevgatan 14, 114 53 Stockholm, Sweden.
Please note that the Wedding collection can only be exchanged to a new size or gown. There are no refunds for this collection as they each are made soon after every order is processed.
All By Malina products are insured against theft and damage while the product is in transfer. When the transfer is complete and the customer has received the package it is no longer under our insurance. Please don't hesitate in contacting us if you want to report any damage or lost goods.
Colors and Images
Please have in mind that we cannot guarantee that our pictures will exact reproduce the true appearance of a product. However, we are doing our best in having pictures that are as accurate as possible. Note that all prints are hand printed and the pattern placement will be unique on each garment.
By Malina is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements.
VAT number: 556873-4072.
For any further information or questions please contact us at: firstname.lastname@example.org
We will not disclose your personal information to third parties.