Frequently asked questions. If you don’t find your answer, please feel free to contact us at info@bymalina.com
or +468-6604835 and we will do our best to help you!
1. Where is my order?
Once you have placed your order you will receive an order confirmation by e-mail. When the order is handled by us you will receive a shipment confirmation, containing valid information. Once your order has left us, you will receive an email containing a waybill number to track its progress online.
REGISTER YOUR RETURN HERE
2. How can I exchange or return an item purchased online?
All returns, exchanges or claims must be registered online within 14 days and all returns must be sent to our warehouse using the waybill that you receive after you have registered your return. This applies on all returns worldwide.
CLICK HERE
3. When can I expect the money back when returning a product?
By Malina shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, normal within in 14 days but latest within 30 days. The return fee is 49 SEK (within Sweden) and outside of Sweden the return fee starts at 9 EUR. Do keep in mind that the amount you may pay for freight while placing your order will not be refunded in case of a return.
Note that all items must be returned in original condition, i.e. that they are not used, all original labels and tags remain on the products as when you received them. Please note that any perfume, make-up or deodorant stains on the product means that we cannot accept a return or an exchange, so please be careful when you try the items.
4. Can I cancel or change my order?
It is possible to cancel your order by e-mail before the order is proceeded. You can change your order IF it corresponds with the value of the original order. If the order is already confirmed and shipped, you cannot cancel or change it. In that case, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.
5. What are the delivery options?
The delivery dates and charges depend on the type of delivery. You can choose between home delivery, collection from our Stockholm store or delivery to a service point location.
6. I cannot find my size or the color I like. What should I do?
Please locate it in your nearest store. Click here to find our
Store Locator.
7. I have received a customs fee. What should I do?
When ordering from a non-EU country the tax is deducted from the total order value. An additional cost will be issued the customer when it has arrived at the destination. When you buy a product from us from a non-EU country you effectively become an importer and become liable to Customs and Excise Duty as well as VAT payments, DDU (Delivery Duty Unpaid). Product prices are exclusive of all taxes and duties in these cases. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we advise you to contact your local customs office.
8. I want to make a return or exchange from a non-EU country, what should I do with the customs fee?
The customs fee that is issued you as the importer of the product is refundable or obliterated when you return the product to us. Please contact your local DHL office for assistance.
BY MALINA BRIDAL
1. How do I make an appointment at your Stockholm showroom?
All appointments are to be booked through our online booking system and confirmed via e-mail in advance. Please select a suitable date and time and complete the form. Make sure to check your e-mail for a confirmation of your placed booking. Appointments without confirmation is not valid.
2. Can I bring someone with me to the fitting?
At these special times, we kindly ask you not to bring more than
two persons to the fitting. Thank you for understanding!
3. Are all styles available at your showroom?
All styles are, with rare exceptions, available to try on in our showroom, however they may vary in size.
4. Do you carry all styles in all sizes in your showroom?
Usually we keep each gown in one or two sizes, with variations from XS-XXL. Most of the gowns in the showroom are in size S-L. At this time we keep our new collection Le Rêve Francine in S & L in our showroom.
5. What is your delivery period?
The delivery time of our "Showroom Exclusive" gowns is 3-4 months from placed order. If ordering from the Essential collection online, the delivery time is 2-4 days.
6. What materials do you use?
For our bridal gowns we use silk, chiffon and fine lace.
7. What is the price range on the Bridal Collection?
Our gowns starts at 4999 SEK - 25 000 SEK.
8. Do you take measurements when placing an order?
If a "Showroom Exclusive" gown purchase is made, we will order the closest numeric dress size to be made. We do not offer custom gown consultations.
9. Do you make alterations on my purchased gown?
We do not make any alterations; however, we do have a close cooperation with a few tailors in Stockholm that we happily recommend for further adjustments. Please ask us for further information.
10. When do I have to place my order to have it in time for my wedding?
We recommend placing your order at least four months before the wedding if ordering a "Showroom Exclusive" gown, to have time for alterations.
Psst. Running out of time? Send us your inquiry to
bridal@bymalina.com and we will try our best to help you out.
11. I want to place an order trough your showroom – How do I proceed?
Please send us an e-mail to
bridal@bymalina.com containing all the necessary information we need to place your order and we will get back to you with all the details.
12. Is it possible to visit your showroom one more time to try on my favorites?
Already had your first Bridal appointment? Book your second fitting through our online booking system for a 30-minute session to narrow down your favorites or send us an e-mail to
bridal@bymalina.com to book. This is also a good time to discuss your closest numeric size and place your order.
13. Do you have any recommended tailors to contact for further adjustments?
We do have close cooperation with a few tailors, please send an e-mail to
bridal@bymalina.com for more information.
14. I have placed an order with different delivery time depending on the product. When will I receive my order?
If you have placed an order with products with different delivery time, we will pack and ship your order as soon as all the products are in stock.
REGISTER YOUR RETURN HERE
15. How can I exchange or return an item purchased online?
All returns, exchanges or claims must be registered online within 14 days and all returns must be sent to our warehouse using the waybill that you receive after you have registered your return. This applies on all returns worldwide.
CLICK HERE
16. When can I expect the money back when returning a product?
By Malina shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, normal within in 14 days but latest within 30 days. The return fee is 49 SEK (within Sweden) and outside of Sweden the return fee starts at 9 EUR.
Note that all items must be returned in original condition, i.e. that they are not used, all original labels and tags remain on the products as when you received them. Please note that any perfume, make-up or deodorant stains on the product means that we cannot accept a return or an exchange, so please be careful when you try the items.
All Showroom Exclusive gowns are made upon request, and therefor not possible to return or exchange due to binding order.
17. How should I store my wedding dress in the best way?
We recommend keeping your gown laying flat if you plan to store it for a longer time.
18. Showroom exclusive
Our Showroom Exclusive Collection holds a selection of our gowns only available to try on and purchase trough our Stockholm showroom.
19. Essential Bridal
Our Essential Bridal Collection holds a selection of gowns available to try on in showroom and in stock online, perfect for the wedding itself as well as for the wedding dinner or party.
If you have any further questions please let us know by sending us an e-mail to
bridal@bymalina.com and we will get back to you as soon as possible.
Book your appointment below:
Book here
