DUE TO THE CURRENT SITUATION WITH COVID-19
Taking all the circumstances in, we want you to be able to shop but still feel safe & contribute to the society by limiting the risks and staying in as much as possible. We want to inform you that we offer free home delivery
with all orders over 1999SEK in Sweden, both with DHL and Budbee. The home delivery service is also available in the rest of the world, and the freight cost starts at 9€.
For everyone's safety, our carrier always follow all the guidelines about safety of their customers.
You can read more about DHL here
and about Budbee here
UPDATED RETURNS CONDITIONS
All customers have from now 14 days from receiving their order to return or report damaged items. You can read more about this under "Returns, exchanges and money-back guarantee".
After placing your order, you will receive a confirmation e-mail from us. We recommend you to carefully read through your order confirmation and save it for future contact. By Malina is not responsible for incorrect personal information that might lead to problems with delivery, or other issues. If there are any typing mistakes or other errors, we recommend you contact our customer service immediately.
PRICE AND PAYMENT
Every product is shown including tax. You can find the total price including delivery fees in the shopping cart. Our partners PayEx and PayPal guarantees that every purchase will be safe and that your card information is protected with 3D-secure. In Sweden, Norway, Denmark, Finland, Germany, UK and US customers also have the option to pay with Klarna. Your delivery note, i.e. receipt, will be sent to you with your order. Please note, payment is only debited from your card at time of dispatch. Please see the Customs and Duties section if ordering from a non-EU country.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. This payment method is available here:
United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerland and the Netherlands
Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find more specific information regarding this payment method at klarna.com
This payment method is available here:
Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.
Direct bank transfer:
Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
You will receive a delivery confirmation and tracking number by e-mail as soon as we ship your order.
Sweden: 1-4 business days
. Norway: 1-6 business days. Outside of Sweden within EU: 1-7 business days. Outside of EU & rest of the world: 2-9 business days. For your specific delivery plan please see estimated time at checkout. These delivery times does not include any delays that might happen with your delivery courier. Please allow additional time for delivery during SALE periods. All our deliveries are made by DHL Freight and DHL Express, PostNord, BudBee and Airmee. You will receive a notice by e-mail and/or text-message when the order is ready to be shipped and once your order is delivered at your nearest DHL & PostNord pick-up point. Our couriers will always try to deliver at your nearest pick-up point, if it’s possible. If your package will be delivered to your door it normally requires your signature.
All orders over 1999SEK in Sweden are free and on other orders the freight cost is 39SEK. The home delivery service is also available in the rest of the world, and the freight cost starts at 9€.
For everyone's safety, for all deliveries made by Budbee, they follow the "no contact" policy in all their deliveries, which means that they leave your package outside the door. They also offer extra good hand hygiene and their drivers always use plastic gloves.
If you do not pick up your order at your service point after receiving a notification, By Malina has the right to charge you 150 SEK.
We offer free shipping worldwide.
CUSTOMS AND DUTIES
When ordering from a non-EU country the tax is deducted from the total order value (this does not include Norway, read below for shipping details on Norwegian orders). An additional cost will be issued the customer when it has arrived at the destination. When you buy a product from us from a non-EU country you effectively become an importer and become liable to Customs and Excise Duty as well as VAT payments, DDU (Delivery Duty Unpaid). Product prices are exclusive of all taxes and duties in these cases. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we advise you to contact your local customs office.
We ship to Norway on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price and order value. There will be no additional cost issued the customer when the package arrives at the destination.
BUY ONLINE PICK UP IN STORE
You will receive an e-mail confirmation when your order is ready for pick-up. Photo ID and/or delivery note is required for store pickup, courier needs both IDs. An order that hasn’t been picked up within 14 days will be annulled, and the payment of choice will be credited within 30 days.
By Malina Flagship store
114 46 Stockholm, SWEDEN.
00468 660 48 35
TRANSPORT DAMAGE OR LOST IN TRANSIT
All products from By Malina are insured against theft and damage while the package is in transit between By Malina and your shipping address. It is therefore important that you promptly report any damage or lost goods to us at: Customer Service. If the package is damaged or fractured, please immediately notify the carrier. Once you have signed for/received your package it will not be covered by our insurance.
Please have in mind that we can’t guarantee that our photos will reproduce the exact same true appearance of the product. We are doing our best to get as accurate products shots as possible. Note that all prints are hand printed and the pattern placement will be unique on each garment. By Malina shall have no liability in case products are sold out, nor for image or typographical errors on the website, inaccurate prices and incorrect information with regards to whether a product is in stock. The customer will be informed in these cases through e-mail.
RETURNS, EXCHANGES, COMPLAINTS AND MONEY-BACK GUARANTEE
All customers have 14 days from receiving their order to return or report damaged items. Failure to comply with this return policy will mean that the return is only accepted at our discretion. Items must be returned in mint condition and unused with all tags still attached and in the orginal box. If you choose to return your ordered items in a different package we can charge you for that. All items that is delivered with a hanger must be returned with the hanger. This applies on all returns worldwide. Please note that any perfume, make-up or deodorant stains on the product means that we cannot accept a return or an exchange, so please be careful when you try the items. By Malina has the rights to refuse returns not meeting these requirements or issue a penalty of 150 SEK. All returns must be made within 14 days after you received your order. Normally, we refund your purchase within 14 days. In individual cases it may take up to 30 days which is the maximum time according to consumer law.
During sale, the return fee is 49 SEK within Sweden, and outside Sweden the return fee starts at 9 EUR on both sale and ordinary prices.
For returns including bridal products the return fee is 49 SEK/5 EUR, please see general terms & conditions for Bridal below.
All returns must have a prepaid waybill with a valid tracking number for us to accept it. An order that has not been picked up by the service point after 14 days will be returned to us and By Malina will issue a penalty of 150 SEK.
•For returns within Sweden with Postnord, please use the pre-printed and pre-paid return waybill and drop it of at the same pickup point as you collected the package. Free returns within Sweden.
•For returns within Sweden with DHL Home delivery, please use the pre-printed and pre-paid return waybill and contact DHL and they will arrange a pickup of your return since the waybill is not valid at your service point. For all DHL orders delivered to a service point, please use the pre-printetd and pre-paid return waybill and drop it of at the same pickup point as you collected the package. Free returns within Sweden.
•For returns on orders using Budbee as courier, please contact Budbee and they will arrange pickup of your return and they are in charge of bringing waybill. You can also book a return by following the direct link in the message you should have received after the delivery or easily book a return through here own app that you can download in Appstore. Free returns within Sweden.
•For returns on orders using Airmee as courier, please contact Airmee and they will arrange pickup of your return and they are in charge of bringing waybill. You can also book a return by following the direct link in the message you should have received after the delivery. Free returns within Sweden.
•For returns from Norway, please contact Customer Service to receive a waybill and a customs fee for return. The return cost will be deducted on your credit.
•For returns from EU, please contact Customer Service to receive a waybill for return. The return cost will be deducted on your credit.
•For international returns, please contact Customer Service to receive a waybill for return. The return cost will be deducted on your credit.
If you have paid customs for the import of the product you return, you have the right to claim this cost from the responsible executor.
You can also choose to return your items in By Malina Flagship store on Humlegårdsgatan 14 in Stockholm.
For any complaints regarding our products please contact ur customer service and they will advise you how to proceed.
Once the complained product has been returned and the complaint has been approved, By Malina will compensate you in use with current consumer protection legislation. By Malina strives for this to take place within 30 days after receiving the complaint, but this may take longer depending on the product. By Malina reserves the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, By Malina follows guidelines from the General Complaints Board.
More information is available at www.konsumentverket.se or www.arn.se.
By Malina is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements. VAT number: 556873-4072. For any further information or questions please contact us at Customer Service.
GIFT CARDS AND VOUCHERS
If you receive a gift card or voucher from By Malina, it is valid 1 year from the receiving date if nothing else is agreed or stated. By Malina Gift Card can not be returned. All vouchers used at bymalina.com do not apply for any sale items or for total order value over 10.000 SEK/1000 EUR.
BY MALINA RETAILERS
You will find all our retailers in store locator here
. When buying any By Malina garment from a retailer, all communication regarding your purchase should go through the store concerned.
BY MALINA BRIDAL
For Bridal terms, please check our general “Terms and conditions”. The return cost for any items bought from our Bridal collection is 49 SEK / 5 EUR, which will be deducted on your credit. For Bridal gowns in stock, the delivery period is 2-4 days within Sweden. For preorder gowns the delivery time is 6-8 weeks. For further questions regarding our wedding collection please check our FAQ or send us an e-mail to firstname.lastname@example.org
and we will get back to you.