Terms & Conditions
ConfirmationShortly after you have placed your order you will receive a confirmation e-mail from us. We recommend that you go over your order and save your order confirmation if you need to contact our customer service. Please let us know right away if you don't agree with the order.
Delivery timesPlease be advised that during SALE delivery times may be longer than usual.
You will receive your delivery confirmation by e-mail as soon as we ship your order.
Within Sweden: 2-4 business days
Europe & rest of the world: 3-5 business days.
These delivery times does not include any delays that might happen with your delivery courier.
If the product you are ordering is not in stock the delivery time is stated at the product page; between 5-7 days, 2-3 weeks, 4-5 weeks or 6-8 weeks if nothing else is mentioned. These delivery times does not include any delays that might happen with delivery. We reserve for any stock complications. We will inform you if the product will be available earlier than stated. All our deliveries are made by DHL and PostNord, you will receive a notice by text message or e-mail when the order is ready to be shipped and once your order is ready to be picked-up at your nearest DHL & PostNord pick-up point.
Shipping CostsAll shipping costs are to be paid by the customer.
Shipping within Sweden is free.
Returns on full price items are free, however, during Sale the return fee is 49 SEK.
• Within Europe:
Shipping within Europe starts at 21 EUR.
PostNord to Finland starts at 12 EUR.
Returns from Europe & Finland is paid for by the customer.
• Rest of the world:
Shipping to the rest of the world starts at 33 USD.
Returns from Rest of the world is paid for by the customer.
All extra charges, costs and additional fees must be paid for by the customer. If not BY MALINA will deduct these from your credit.
Price and PaymentEvery product is shown including tax. You can see the total price including all fees, taxes, shipping and method of payment in the shopping cart. Our partners PAYEX and PAYPAL guarantees that every purchase will be safe and that your card information is protected. We accept VISA, MASTER CARD and DINERS CLUB via PAYEX. Swedish customers also have the option of paying with KLARNA. You will be charged an extra fee of 39 SEK if you choose to pay with KLARNA. Your invoice will be sent to you with your order.
Returns, Exchanges and Money-Back GuaranteeOur return policy is 14 days after the product has been delivered to your nearest DHL service point or, if you live outside of Sweden, to you in person. Returning a product is to be done on By Malina's expense if it is within Sweden. By Malina shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. By Malina is paying for the return delivery of the product within Sweden but not when it's on SALE. Returned goods from Europe/Rest of the world is paid by the customer. By Malina will also pay to send replacement products and/or services. Returned products/services are to be sent as letters or postal packages, and not for COD. The products are to be returned in original condition and cannot have been used. The item/items will be returned in original condition. I.e. that they are not used, all original labels, tags and seals remain on the garments as when you received the goods. Always enclose the original packaging and designer tags. Make-up or deodorant marks on the product means that we can not accept and change, be careful when you test the product at home!
If the order is not returned within the 14 days, the freight back to the customer is to be done at the customers expense.
Transport Damage or Lost In TransitAll By Malina products are insured against theft and damage while the product is in transfer. When the transfer is complete and the customer has received the package it is no longer under our insurance. Please don't hesitate to contact us if you want to report any damage or lost goods. By Malina can not be held responsible for any items lost in transit. Does this happen refundable goods and any shipping charges back to the customer. Please note: when making and international return or exchange, always state "for exchange" on the package. Without such notice, the package is at risk for additional costs for customs and taxes. By Malina does not cover any of these costs.
Colors and ImagesPlease have in mind that we cannot guarantee that our pictures will exact reproduce the true appearance of a product. However, we are doing our best in having pictures that are as accurate as possible. Note that all prints are hand printed and the pattern placement will be unique on each garment.
Force MajeureBy Malina is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements.
VAT number: 556873-4072. For any further information or questions please contact us at firstname.lastname@example.org
Gift cards and vouchersIf you receive a gift card or voucher from By Malina it is valid 1 year from the receiving date if nothing else is agreed or stated.
Customer serviceFor any questions, please contact us via email email@example.com it may take up to 48H for us to reply, for urgent inquiries give us a call at +46 8-660 48 35, we will answer weekdays 9am-5pm, closed for lunch 12am-1pm.
Flagship storeBY MALINA FLAGSHIP STORE
114 46 Stockholm
Monday - Friday 10:00-19:00